PRODUCT RETURNS FOR NON-TECHNICAL REASONS. For un-opened, non-defective standard stock item Products that are returned or refused without any cause, provided that all such returned or rejected Products must be authorized by a RMA within fourteen (14) days of the invoice date. Non-defective Products which were special ordered for Buyer (i.e. not standard stock items) that meet manufacturer's specifications will not be accepted for return. RMA requests for all non-technical returns are handled through Seller's Technical RMA department.

CLAIMS OF PRODUCT SHORTAGES OR OTHER SELLER ERRORS IN DELIVERY, VISIBLE DEFECTS, PRODUCTS THAT ARE DOA, FAILURE TO MEET SPECIFICATIONS OR SHIPPING DAMAGE. All claims for shortages or other Seller errors in delivery, for visible Product defects covered by the Rice Integration Limited Warranty, that the Products are non-operational out of the box (Dead on Arrival), that the Products fail to meet manufacturer specifications, and for shipping damage must be made within 10 days after receipt of shipment. In the case of shipping damage, a notation should be made in the carrier's delivery document and a copy retained by Buyer for return with the Product.

ALL OTHER PRODUCT RETURNS. All other claims under the Rice Integration Limited Warranty not covered by the preceding paragraph must be made within the earlier of the following periods: (1) the lifetime of the Product, (2) the date on which Seller discontinues sales of the Product, or (3) the date on which the Product becomes obsolete, provided that in no event shall this period be less than twelve months from receipt by Buyer of the Product. Notwithstanding the foregoing sentence, all claims under the Rice Integration Limited Warranty must be made within fourteen (14) days after discovery by Buyer of the defect or failure to meet specifications covered by the Rice Integration Limited Warranty, and all claims under the Rice Integration Limited Warranty relating to Rambus Products, not covered by the preceding paragraph, must be made within fourteen (14) days after receipt of shipment.

PROOF OF PURCHASE. When requesting an RMA number Buyer must supply the following information: Seller's order number, Buyer purchase order number, Product part number, serial number, seller's invoice number, invoice date, date code or lot number, and any Product failure information, including test reports.

RMA VALIDITY. Upon issuance of an RMA number, the product must be received within fourteen (14) working days from the date of the original RMA issuance.

REPLACEMENT OR CREDIT POLICY. RMA's are issued for replacement or repair only, at Seller's option, and Seller shall not be obligated to refund the purchase price or issue a merchandise credit. Seller will, at Seller's option, replace or repair or issue a merchandise credit with respect to all defective Products (for which an RMA was issued). In the unlikely event that repair or replacement of the Product cannot be made within fourteen (14) working days, Buyer has the choice of waiting until Product becomes available or having its account credited for future purchases.

PACKAGING AND CONTENTS FOR PRODUCT RETURNS. Product returned must be packed in original boxes and must include all manuals, cables, cords, and any other accessories outside of the box. All returned items MUST be accompanied by a copy of the original Seller invoice verifying the identity of the purchaser of the Product being returned. Returned Product which does not meet packaging, content or documentation requirements is considered incomplete. At Seller's option, incomplete returns will be shipped back to Buyer at Buyer's expense in the same condition as received by Seller without notification, or the returned Products will be replaced or repaired, at Seller's option, and reshipped together with the missing items or documentation, for which a charge will be made.

SHIPPING OF RETURNED PRODUCT. A Buyer returning Products for any reason must prepay freight to Seller. Upon Buyer's delivery of the Products to the carrier, the carrier shall be deemed to be an agent of Buyer and all risk of loss, damage, liability and responsibility for Products shall be on the Buyer. Buyer is responsible for insurance for damage or loss in shipment of returned Products. Product shipped C.O.D. will be refused. Seller will pay freight back to the Buyer when and if it sends a replacement Product or repaired Product using the same shipping method. Buyer retains title to Products returned for repair.